3631 Virginia Beach Blvd.
Virginia Beach, VA 23452
(757)498-1177 : Phone
(757) 340-1234 : Fax
http://www.answercenter.biz/
Existing patients will keep your practice going…
new patients get your practice growing!
Most practices are noticing that patients are cutting back on elective care, or even skipping routine checkups simply because their insurance benefits have been reduced or lost. Answer Center can’t solve today’s economic woes, but it can help your practice attract additional new patients.Experience and background: Answer Center is a telephone answering service that has been in business since 1980. Our operators have won the Association of Telemessaging Services International (ATSI) Award of Excellence for the past six years running. Fewer than 150 services in the USA and Canada win this award in any given year. We are also members of CAM-X, the Canadian equivalent of ATSI. We have state-of- the art technology to assist our staff and provide your practice with accurate and secure data.
FIRST CONTACT: When prospective patients make their first call to your office… the person who answers IS your practice. Subliminally, callers anticipate that the way they are treated on the phone will reflect the level of professional care they can expect. An impersonal voice mail sends a message that the patient’s call is an unwelcome intrusion. A friendly, reassuring human instantly makes your practice stand out from the rest.
At Answer Center we make sure that every caller is treated with care, consideration and respect. Apprehensive callers will feel less fearful simply because our operator will be calm and supportive. We don’t replace your staff, we simply augment them so that the patient who calls during lunch, after hours, or on a weekend gets that same warm welcome that your own staff gives them.
Benefits for the Practice
- Between 20% and 30% of callers who are not currently patients will hang up on voice mail, but will leave a message with a live operator.
- Complete messages – every time. Many people who leave messages forget to leave their last name, phone number, or indicate the urgency of their call.
- Save Time – Voice mail is only cheap until you recognize the cost of having a practice manager or key appointment setter waste half an hour every day checking voice mail messages and transcribing them for the doctors and for record keeping needs.
- Data entry ready files – your messages can be sent to you in CSV or Excel format, allowing for direct entry into your customer contact or billing software.
- Caller ID – we capture the caller’s DNIS + Name where available
- Appointment Fill-ins – in a dental practice, scheduling appointments is an art that requires extensive training and thorough knowledge of each doctor’s preferences and capabilities. Our operators can fill the available slots following the guidelines provided by your appointments department.
- Patient calls will be dispatched to the on-call dentist following the protocol set by the practice. The doctor will get a full night’s rest if calls are not emergencies.
- Appointment reminders can be outsourced to us on an as needed basis – during vacation season, or just to those patients who don’t have e-mail and can’t be reached during the day.
- Unexpected office closure – for example during a power outage or a weather event – we can let your staff leave while we handle the patient notifications.
- Overflow/Peak Load/Disaster Coverage – You can automatically route calls to Answer Center when all of your lines are busy, or you’re short staffed and don’t want calls to go unanswered. This automatic forwarding will also allow you to keep the office open if your phone service is interrupted by a cable cut or equipment malfunction.